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What are the unique advantages of the Art & Antique program? Return What has customer response been to the program? Since the program debuted at the October 2005 High Point furniture market, more than 90% of customers who have started with the program, whether buying a full container or less than a container, have reordered within a month or two of receiving their first shipment. Some customers who started with us that October are currently purchasing multiple containers per year. Container customers especially appreciate the photo albums of their product selections which help pre-sell in-transit merchandise, pre-plan display space and identify items when the containers are being unloaded. Customers are very complimentary on the quality of the packing, carton marking and organization of the shipments. Many go out of their way to send positive comments about these very important logistical aspects of the business. Customers are delighted with product restoration and quality and we have had no complaints at all about our pricing from customers who understand the current antiques market. Return Why offer antiques in a retail furniture store? Return What does Art and Antiques Online offer our store? We offer you a one source solution for quality, carefully restored antiques, original paintings and other unique decorative items. We do the travel and purchasing and handle all the logistics to make quality one-of-a-kind treasures available to you at your fingertips over the Internet. Because of the experience and expertise of our partner, Van Thiel & Co., and their relationships with primary “back street” sources of quality antiques, Sarreid is able to offer prices that are often less than you would pay if you were to travel to the origin country and purchase the items yourself. Return What kinds of items are offered on the web site? We offer a wide variety of decorative antiques in both elegant and country styles from all over Europe and the Mediterranean area as well as from China and former Asian colonies of European countries. These include chandeliers, statuary, and mirrors and interesting architectural items such as doors, columns and balusters. Our one-of-a-kind furniture finds include armoires, butcher blocks, dining tables and chairs. We purchase original oil paintings, etchings and prints, and authentic signed 20th century art at European estate sales. This is all complemented by thousands of smaller decorative items in crystal, brass, iron, ormolu and wood. All of our finds are carefully cleaned and refurbished before shipment to our customers. Return Are the items offered on your web site really antiques? Our hand picked selections average between 60 to 200 years old and are chosen primarily for their decorative potential. Many are cleaned and delivered essentially intact just as they were found. Others require restoration, which might involve replacing a drawer or missing hardware, adding a quality frame to an old oil painting, or replacing a lock or other damaged parts. All restorations and refinishing is done by expert craftsmen who are sensitive to the style and period of the pieces they are restoring. In some cases, the amount of restoration will be limited if this is necessary to maintain the character of the piece. If major changes are made to an item, they will be listed in the description of the item on the web site. Return Is the photo on the web site exactly like what I will receive? Because most items sold on our web site are one-of-a-kind, you see an actual photo of the item that you are purchasing. Please keep in mind that in some cases your item will be in better condition than shown because the photo may have been taken prior to careful cleaning and restoration of the item by the expert craftsmen in our shop. In the case of ‘Limited Editions’, the photo shown is representative of the group, but there may be variations from piece to piece. All items are restored and shipped in excellent condition. Return May I purchase from you if I am not in the furniture trade? We cannot sell directly to the retail public, but are happy to refer retail customers to a qualified Sarreid dealer where they can browse our entire art and antiques selection online to find their own personal treasures. Return Who qualifies for this program? We can assign a personal login ID and password for participation in this program to stocking retailers/resellers who are customers of Sarreid in good standing, who have demonstrated credit worthiness and who have agreed to the Art & Antiques Online terms and conditions of sale. Return Can I reserve items for future delivery? Items are reserved for you and become unavailable to other customers when you order them. Because most of the items in our collection are unique one-of-a-kind pieces, in fairness to other customers we cannot accept orders for delayed shipment or ‘hold-for-confirmation’ orders. Return How soon will my order ship? Everything you order from our web site is on-hand in our overseas warehouse, so processing of your order begins immediately after the order is credit approved and confirmed by Sarreid. We are normally able to ship your order in four to six weeks. However, depending on the amount of detailing, refurbishing and packing required for your items and the scheduling of the container shipment from our rework facility in China, but in certain circumstances it can take as much as three months from the time the order is credit approved to the time you to receive your order. Delivery time for full container orders can be estimated at the time the order is placed and is dependent on current production capacity and the specific items on the order. Return From where do items ship and who pays the freight? If you purchase a full container, the merchandise is delivered directly to your store from our facility in China and we pay all freight and customary delivery costs. If your order is less than a full container, you pay the freight from Sarreid’s distribution facility in Wilson, North Carolina to your delivery location. Return What are the order minimums? The minimum opening order is $2,500 and the minimum reorder is $1,500. The minimum order for a small ocean container (20’) is $37,500 and the minimum for a large ocean container (40’) is $75,000. Return What are the advantages of ordering a full container? By ordering a full container, you can receive up to a 10% discount, depending on the size of your order and your delivery location. In addition, your order is delivered directly and securely from our facility in China to your location with freight and all other customary delivery expenses paid by us. This can result in substantial savings on our already very competitive pricing. Return Can I cancel an order? Because the items you select are no longer available to other customers and because we begin final detailing and packing of your selections after confirmation of your order, orders cannot be cancelled after they are in production. Full container orders which have been packed and shipped from our overseas facility are non-cancelable. Return Can I return an item? Every effort is made in the photographs, dimensions and descriptions shown on the web site to accurately represent the items we ship to you. In many cases what you receive will look considerably nicer than what you see in the web site photo. So, with the exception of freight damage evidenced by photographs and timely inspection by the freight carrier, Sarreid cannot accept refusal of delivery, order cancellation or merchandise returns. Return Can I reorder an item? It may be possible to reorder a similar item, but because most of our items are unique finds, it is not normally possible to reorder. Quantities of very similar items like a selection of antique casks from a Scottish whiskey distillery or of a set of signed and numbered lithographs may be offered through our “Limited Editions’ program. These items may be reordered to generate repeat business. Read the description of our ‘Limited Editions’ program for further details. Return What are Limited editions? While traveling the world, we occasionally find some items in larger quantities. These might include church chairs, hay forks, tools, bottles or furniture that can be found in the same style and dimensions. These items are listed in a special section on the web site that may be of special interest to catalog and furniture stores looking for items to generate repeat sales. Return Why are some of the paintings shown unframed? Photos of our paintings and lithographs are often taken at the time they are purchased, so may show the item unframed. All of our art is shipped in frames that are tastefully in keeping with the period and type of art. The item description clearly indicates whether the piece will be shipped in the original frame, or in a new custom made frame. Return |
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